ph65 Privacy Policy – Your Data, Protected

1. Introduction

ph65 ("we", "us", "our") is committed to protecting the personal information of every player who accesses the platform. This Privacy Policy describes our practices for collecting, processing, storing, and protecting personal data in connection with your use of ph65 — including the website at ph65.onl and the ph65 mobile app.

By registering an account or using any feature of ph65, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions and our Responsible Gaming policy.

We handle your data in compliance with applicable data protection laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC).

2. Data We Collect

We collect personal data that you provide directly to us and data that is generated automatically when you use the platform. The categories of data we collect include:

Information You Provide

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address (city, province, country)
• Government-issued identification documents submitted for KYC verification
• Payment-related details such as bank account or e-wallet information used for deposits and withdrawals in PHP
• Communications you send to our customer support team

Data Generated Automatically

• IP address and device identifiers
• Browser type, operating system, and device model
• Pages visited, features accessed, and session duration on ph65
• Betting and gaming activity, including wager amounts, game types selected, and transaction history
• Login timestamps and session logs

3. How We Use Your Data

ph65 uses your personal data only for legitimate and clearly defined purposes. We do not sell your personal information to any third party for their own marketing use. The main purposes for which we process your data are:

• Account management: To register your account, verify your identity, and maintain your player profile.
• Payments processing: To facilitate PHP deposits and withdrawals through your verified local bank account or e-wallet.
• Security and fraud prevention: To detect unusual activity, prevent unauthorised access, and protect both you and the platform from fraudulent conduct.
• Regulatory compliance: To fulfil obligations under applicable data protection and anti-money laundering laws, including KYC and transaction monitoring requirements.
• Customer support: To respond to your queries, resolve account issues, and communicate important account-related updates.
• Platform improvement: To analyse usage patterns, improve our games and features, and optimise the overall ph65 experience for players across Manila, Cebu, Davao, and the rest of the Philippines.
• Responsible gaming: To monitor gaming behaviour and, where appropriate, flag or act on patterns that may indicate potential harm. See our Responsible Gaming page for more.
• Promotions and communications: To notify you of account-related promotions and platform updates you have opted in to receive.

4. Data Sharing

ph65 does not sell or trade your personal data. We share your information only in the following limited and necessary circumstances:

Payment Processors

We share the minimum necessary financial data with Philippine payment partners to facilitate deposits and withdrawals in PHP. These providers are bound by confidentiality obligations and are not permitted to use your data for any other purpose.

Identity Verification Providers

To complete KYC checks, we may use third-party identity verification services. These providers process your documents securely and solely for the purpose of verifying your identity for ph65.

Legal and Regulatory Authorities

We may be required to disclose personal data to regulators, law enforcement agencies, or courts where required by Philippine law or a valid legal order. ph65 will only disclose the minimum information legally required.

Service Providers

We work with technology and analytics service providers who help us operate and improve the platform. These providers have access to data only as needed to perform their specific function and are contractually required to maintain confidentiality.

5. Security Measures

Protecting your personal data is a core priority for ph65. We implement technical and organisational security measures appropriate to the sensitivity of the data we hold. These include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the ph65 platform.
• OTP (one-time password) authentication as an additional layer of account security during login and sensitive account actions.
• Secure server infrastructure with access controls limiting who within our organisation can access personal data.
• Regular security assessments and monitoring for suspicious or anomalous activity.
• Secure handling and storage of KYC documents with restricted access and defined retention periods.

While ph65 takes robust precautions to protect your data, no online system can be guaranteed to be completely secure. You also have a responsibility to protect your account by keeping your login credentials private and enabling all available security features on your account.

6. Data Retention

ph65 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention principles we follow are:

• Active accounts: Personal data is retained for the duration your account remains active on ph65.
• Closed accounts: Following account closure, we retain certain data for a defined period to meet legal, regulatory, and audit obligations — including anti-money laundering record-keeping requirements under Philippine law.
• KYC documents: Identity verification documents are retained for the period required by applicable regulations and are securely deleted thereafter.
• Transaction records: Financial transaction records, including PHP deposit and withdrawal history, are kept in line with financial record retention requirements.
• Support communications: Records of customer support interactions are retained for quality assurance and dispute resolution purposes.

When personal data is no longer required, ph65 takes appropriate steps to securely delete or anonymise it so it can no longer be linked to you.

7. Your Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph65:

• Right to be informed: You have the right to know what personal data ph65 collects and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You can request a copy of the personal data ph65 holds about you.
• Right to rectification: If any of your personal data held by ph65 is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you may request that ph65 delete your personal data. Note that we may be required by law to retain certain data even after an erasure request.
• Right to data portability: You may request a copy of your personal data in a structured and commonly used format where technically feasible.
• Right to object: You have the right to object to certain types of data processing, including direct marketing communications.
• Right to lodge a complaint: If you believe ph65 has mishandled your personal data, you may file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact ph65 customer support. We will respond to verified requests within the timeframe required by applicable law. Some requests may require identity verification before we can process them.

8. Cookies & Tracking

ph65 uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit ph65.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session management, login persistence, and security tokens. You cannot opt out of essential cookies without stopping your use of ph65.
• Analytics cookies: Help us understand how players use ph65 — which pages are visited most, where players drop off, and how features are used. This data is aggregated and does not identify you personally.
• Preference cookies: Remember your settings and preferences, such as your selected language or display options.

Most web browsers allow you to manage or delete cookies through your browser settings. Disabling non-essential cookies will not prevent you from using ph65 but may affect some personalisation features. Disabling essential cookies may prevent you from logging in or using core platform functions.

9. Minors

ph65 is strictly an adult platform. We do not knowingly collect personal data from individuals under 21 years of age. Our registration process requires users to confirm they are aged 21 or above, and KYC verification is used to validate this.

If ph65 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered on ph65, please contact customer support immediately.

10. Policy Updates

ph65 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes, registered players may receive a notification through their registered email address or via the ph65 platform.

Your continued use of ph65 after a Privacy Policy update has been posted constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how your data is handled.

If you have any questions about this Privacy Policy or how ph65 handles your personal data, contact our support team through the FAQ page or via the contact details available on the platform.